We all know how important our relationship with our customers is to our continuing business. Gary, who works as a Driver Trainer at Ciceley Commercials, has been commended by his colleagues for going that extra mile in building trust and confidence in our product. Gary recently worked with a customer who was used to dealing with another manufacturer and wasn’t happy to leave home every morning for a Mercedes-Benz Actros!
Determined to change the customer’s opinion of our brand, Gary dedicated himself to providing one-to-one coaching and telephone support. Forward thinking Gary monitored Fleetboard to see if his customer had had a bad day. He would then pick up the phone to his customer to see how he could help.
Due to the excellent relationship between Gary and the driver – the driver contacted Gary one Sunday to let him know he had achieved 15 mpg and was thrilled. This was soon followed by another call one Saturday afternoon, when Gary was at a wedding reception, to say he had achieved 17.1 mpg on a run and was ecstatic!
Through Gary’s coaching and support he converted a driver who was demotivated to have been taken out of his usual truck and apprehensive about an Actros. Thanks to Gary, this driver now wants to drive nothing else.
We`re incredibly proud to announce that Jordan, Technician at Ciceley Bolton has been crowned UK & Ireland BusTech Challenge Champion 2026, taking 1st place in this year`s prestigious OMNIplus BusTech Challenge.
The competition recognises the very best bus technicians across the Daimler Buses service network, celebrating outstanding technical expertise, teamwork and problem-solving skills.
As UK & Ireland Champion, Jordan has now qualified for the BusTech Masters Europe Final in Germany, this October, where he`ll represent the UK & Ireland against the top technicians from across Europe.
This is a fantastic achievement and a testament to Jordan`s dedication, professionalism and technical excellence.
Please join us in congratulating Jordan and wishing him the very best of luck in the European finals! 👏🌍
🦖 Welcome to Ciceley Commercials! Where you can buy: 🚗 Cars 🚐 Vans 🚛 Trucks 🔧 Parts Need servicing? We’ve got you covered too. Bring us your: 🚗 Cars 🚐 Vans 🚛 Trucks 🚌 Buses Our expert technicians will keep your vehicles running at their best. Disclaimer: We don’t sell dinosaurs… 👀🦖#mercedesbenz #familyrunbuisness #awardwinning #jurrasicpark #dinosaur
Our new Eurocentral Truck site is really starting to take shape, and we’re delighted with how the development is progressing.
Dealer Principal Andy Heys recently visited the site to take a look at the latest progress and give us a tour of what will soon become our state-of-the-art Truck facility, designed to support customers across Scotland and beyond.
With construction moving forward at pace, it’s fantastic to see our vision becoming a reality. We can’t wait to welcome customers and colleagues through the doors when the site opens later this year.
Stay tuned for more updates as we get closer to completion! 👀🚛
